First of all, make sure that you have filled in your bank informations in your Yestudent profile (IBAN). If you don’t, then the money will remain on your Yestudent account.
If you have done everything properly, then you should receive a transfer labeled “SEPA - Mangopay SA - Yestudent SMARTEST”.
/!\ There are some banks which with the banking wire take more time than it should usually takes. If you don't receive the payment within 15 days, contact us !
It should be there in your list of recent transactions in your account. Found it? Then you’ve received your transfer!
If you’ve checked all of the above, and you’re still worried, then contact our Customer Happiness Team:
From Monday to Friday from 10am to 7pm and Saturday from 2pm to 7pm,
- By the Chat on our website
- By phone : +33531615790
- By text : +33757076020
- By e-mail : firstname.lastname@example.org
We are always there to help find a solution.