First of all, make sure that you have filled in your bank information in your profile, and that you’ve requested the transfer. If you don’t, then the money will remain on your Yestudent account.
If you have done everything properly, then you should receive a transfer labeled “Yestudent booking”.
It should be there in your list of recent transactions in your account. Found it? Then
you’ve received your transfer!
If you’ve checked all of the above, and you’re still worried, then contact our Customer Happiness Team:
- Live chat
- Call us on +33 5 61 57 60
- Email us at firstname.lastname@example.org
We are always there to help find a solution.